#SproutChat Recap: Managing a Social Crisis
Sep 29
It can happen in an instant. A seemingly harmless response to a snarky comment on social can spiral into a full blown reputation crisis for a brand. How you manage and de-escalate a social crisis, as well as the steps you take to prevent it from happening again, are crucial to your customer service blueprint. In this week’s chat we turned to our #SproutChat...
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