Anayltics

Aug 28

Modern social media is a far cry from the “shiny new toy” it was a decade ago. From customer service to social selling, there’s a reason why brands both big and small are upping their investments in social media at large. That said, there’s still plenty of skepticism and struggle among brands when it comes to their ROI. According to Sprout Social’s 2018 Index,...

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Participate in Our Audience Survey and Enter to Win a Free Conference Pass

Aug 24

I’m new, and I want to learn more about YOU. Jay tasked me with the job of doubling our blog traffic.  Considering how popular the blog already is, this is no easy task. But we don’t just want any traffic. We want quality traffic that turns into awesome clients and even better friends. So while I could simply turn on the listicle and how-to machine, and churn out...

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Samsung Support

Aug 22

Customer service isn’t what it used to be thanks to social media. And for consumers, that’s a good thing. Think about it. Nobody has time to sit on hold for an hour or spend days stuck in an endless email chain to get their questions answered anymore. Fast forward to present day where time is of the essence. According to Sprout’s 2018 Social Index, nearly half of...

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Samsung Support

Aug 22

Customer service isn’t what it used to be thanks to social media. And for consumers, that’s a good thing. Think about it. Nobody has time to sit on hold for an hour or spend days stuck in an endless email chain to get their questions answered anymore. Fast forward to present day where time is of the essence. According to Sprout’s 2018 Social Index, nearly half of...

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How to Use Social Data to Get the Edge on Competitors

Aug 22

Your brand is in a constant fight against competitors. You have to know how you’re perceived. Where you’re losing. What your competitors excel at. And where they’re weak. Unfortunately, most brands don’t prioritize this data. They either don’t collect it because they don’t know what to look for, or they don’t have the right tools to measure it. Working with our...

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