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Sep 29

Humans are more prepared than ever before to handle a congested inbox, manage crises and personalize experiences for customers at scale. And it’s all thanks to our robot friends. It’s been over a year since we first launched support for Twitter and Facebook private message chatbots at Sprout and we’ve come a long way. We’ve seen over 1,000 chatbots built and...

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Chinese Internet Growth is Staggering and is Still an Enormous Business Opportunity

Sep 29

South China Morning Post CEO Gary Liu recently gave a Ted Talk explaining the staggering growth of the Chinese internet and how it is rapidly changing millions of lives for the better. What’s especially fascinating is how impactful their internet growth has been for the Chinese migrant workers and the poor and how this is only the beginning. There are still 600...

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EU Investigating if Amazon is Using Data to Unfairly Compete With Third-Party Sellers

Sep 28

The European Union is on the prowl again in a likely attempt to win cash and concessions from Amazon. This is another investigation in a long string of investigations into American companies designed to extract big cash payments. European Commissioner for Competition, Margrethe Vestager, indicates that the issue is the possible use of third-party seller data by...

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What is Uniquely Different About the New Amazon 4-Star Store?

Sep 28

Amazon 4-Star is Amazon’s first retail store focused on selling Amazon’s products. The first of presumably many stores just opened in the Soho area of New York City and of course has made a big splash in the media. But what’s special about this store and what makes it a unique shopping experience? Amazon Physical Stores VP Cameron Janes answers...

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How to Find Seasonal Employees For Your Small Business When Unemployment is Low

Sep 28

Target, Macy’s and other retailers are already gearing up for the upcoming holiday season and the accompanying shopping madness. Insiders are anticipating a good season, thanks to consumer optimism and low unemployment. But can retailers find enough seasonal workers to fill their needs? Target is aiming to hire 120,000 seasonal employees while Macy’s...

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